Improving Lives & Saving Money by Extending Care from the Clinic into the Community

By Brenda Rueda-Yamashita, Chronic Disease Program Director, Alameda County Public Health Department

Asthma Start, which delivers in-home case management services, began nearly 14 years ago, when our local health officer wanted to intentionally address and prevent asthma—at the time, Alameda had the third highest rate of asthma in the state.

At the same time, First Five/Every Child Counts grants became available to organizations that wanted to focus on preventing adverse asthma outcomes for 0- to 5-year-olds.

In short, there was funding and a will to improve lives—and it can be magical when those two factors match-up.

While the initial grant was incredibly important, we’ve been able to grow and continue to implement the program by blending and braiding funding streams. For instance, we are supported by reimbursements from managed care organizations and funding from the hospital community benefit programs, private grants, tobacco settlement funds and sales tax revenue. As can be the case, promising programs disappear when an initial grant runs out, which makes braiding all these funding sources—which can be difficult—absolutely necessary to sustain the program over time.

Creating our approach

To inform our approach, we worked closely with local hospitals. They were uniquely able to provide referrals but also educate us on what questions (e.g., do you have mold, vermin, cockroaches, etc.) we should be asking of patients.

We quickly learned that the biggest benefit we could provide would be an in-home approach – you can’t separate someone’s health from the health of the environment they live in. Also, at the time, we spoke with a local doctor who knew her patient’s family was following her recommendations, yet no one was getting better and there were more and more adverse asthma events. Finally, the patient’s mother asked if the attacks could be because of the mushrooms growing in her home. When you hear that story, clearly a light bulb goes off: health is just as much about outside the clinic as inside.

In essence, Asthma Start sends social workers to meet with individuals and families affected by asthma to determine why medication isn’t working. We use social workers because addressing asthma, often, is not just about the disease but is psychosocial as well.

During these home visits, we make sure they have medication and are taking it correctly and outline the most common asthma triggers and how to address them. If needed, we also supply cleaning supplies, ranging from vacuums to dust mite covers to non-bleach-based mold cleaners. We also ask if they have stable housing, jobs, food, a doctor and insurance.

If we identify that a patient requires additional interventions, we can make referrals to our partners at Alameda County’s Health Homes program or other appropriate community resources, programs and organizations. Throughout the years, we have formed deep partnership with many local landlords, our housing authority, the district attorney’s office, schools, the biggest local managed care organization and many others.

Landlords

Clearly, we knew home triggers and poor living conditions were driving asthma attacks. The trick then is to get these alleviated. So, we sent letters and helped tenants send letters and we got issues addressed, sometimes. Seems simple, but it worked.

Housing Authority

In those instances where we couldn’t get a landlord to take appropriate action, it was incredibly important to connect with Healthy Homes and our code enforcement.

Now, Asthma Start, Healthy Homes and code enforcement meet monthly to conference on the existing cases. We identify the housing issues that are affecting a patient’s health and refer those to Healthy Homes which can, if necessary, work with code enforcement to make sure the poor living conditions are addressed.

District Attorney and Truancy Court

Our local district attorney found that many parents were in truancy court for chronic absenteeism because they said their children were having asthma attacks and couldn’t make it to school. These weren’t delinquent parents or children—they had legitimate issues.

Once we identified this issue, the district attorney began to refer every family to us that had asthma issues and they would complete our program, and usually start going back to school and never see the truancy court again.

The district attorney also does a training once a year when school starts to help school officials understand chronic absenteeism and how to refer kids to appropriate health services.

Schools

A lot of school districts have a School Attendance Review Board, which is a board of people who review why folks aren’t making it to school. We sit on many of these boards and if any health issue—asthma or not—is identified, we handle it. We make sure the case follows a similar structure and we get kids back in school. Research indicates that schools/society save about $40 a day per child that attends. If you take the 30,000 children in the U.S. that are out of school every day due to asthma, you are talking huge cost savings.

Chronic absenteeism is silently crippling the country: missing 10 percent of the school year is a huge risk factor for academic failure and, nationwide, more than one out of 10 students miss that much school every year. Asthma alone accounts for around 14 million absences each year and children with persistent asthma are more than three times as likely to have 10 or more absences than their peers.

Managed Care Organization

In around 2003, Alameda Alliance of Health (our main Medicaid managed care organization) wanted to leverage our asthma program. First, they had to find a code to pay for our work and found one related to health and behavior assessment.

We signed a contract with a specific amount of money that we had to bill against. This modest, but successful model, worked well for several years. Alliance, about a year ago, decided it might be easier to expand the program and refer all children that are seen in the emergency room to us and the program on a regular basis receives 20 referrals a week—children with asthma-related conditions are referred to Asthma Start, children with other conditions are referred to public health.

In addition to this reimbursement, Asthma Start is supported with funding from hospital community benefit programs, private grants, tobacco settlement funds and sales tax revenue. Braiding all of these funding sources together to finance the program isn’t easy, but is necessary to sustain the program over time.

Results

I think we’ve been so successful because we were the missing link in the continuum of care from the doctor’s office into the home and community. One recent Alliance patient was referred to us – we saw her at 5 and helped address her asthma. Now, she is 12 and her asthma is a problem again. They were referred to us and immediately the family felt at ease and a conversation started. The problem? Her new allergy medication pill was too big to swallow, so she couldn’t take it. In that one example, we realized part of what we do is just make it okay to talk.

We’ve also saved money, reduced symptoms and improved lives. Our interventions return about $5.00 to $7.00 for each dollar invested. The program has greatly reduced emergency department visits and hospitalizations with 95 percent of children maintaining/reducing their symptoms. And, through these reductions the program has been able to measure a cost savings of up to 50 percent for Alliance.

The bottom line: kids are getting to school and living healthier, happier lives due to Asthma Start. And this work is possible and sustainable because we did the difficult work of blending all the diverse funding sources available to us.

West Baltimore Primary Care Access Collaboration

The West Baltimore Primary Care Access Collaboration (WBPCAC) is a group of sixteen organizations that aim to improve the overall health of the residents of west Baltimore. The mission of the Collaborative is to create a sustainable, replicable system of care, reduce costs and expand the primary care and community health workforce. In January 2013, the WBPCAC was awarded a five million dollar grant from the Maryland Community Health Resources Commission to reduce cardiovascular disease in west Baltimore in the four zip codes with the highest disease burden and most intense social needs of any other community in Maryland. To date, this is being accomplished by improving access to and the quality of healthcare by hiring 23 health care providers and providing training to many others. The WBPCAC has also deployed 11 Community Health Workers into these neighborhoods to partner with 172 community members to maximize their utilization of health and social services. To read more about this innovative program, see this brief summary [link]

Live Well San Diego

In 2010, the San Diego County Board of Supervisors adopted Live Well San Diego, a 10-year plan to advance health, safety, and well-being of the region’s more than three million residents. The County’s partners include cities and tribal governments; diverse businesses, including health care and technology; military and veterans organizations; schools; and community and faith-based organizations. The initiative has four strategic approaches: building a better service delivery system; supporting positive choices; pursuing policy and environmental changes; and improving the culture Ten indicators have been identified to capture the overall well-being of residents. The initiative now has three components: Building Better Health, Living Safely, and Thriving. Funding began in 2010 with a $16 million Communities Putting Prevention to Work (CPPW) Federal Grant Award. In 2010, Live Well San Diego also received a five-year grant from the Centers for Disease Control and Prevention National Public Health Improvement Initiative. In 2011, they received a five-year, $15 million Community Transformation Grant. To read more about this innovative program, see this brief summary [link].

Live Well Omaha

Initiated in 1995, Live Well Omaha (LWO) is a community-led collaborative created out of a shared concern that no one organization in the community has the capacity to solve health disparity issues alone. With a focus on healthy eating and active living, and an interest in obesity prevention, LWO has more than 40 active partners from a variety of sectors—public/private organizations, nonprofit, businesses, educators, health systems, and insurance companies. As a result of LWO’s work, childhood obesity rates have been held constant in the Omaha community (from 2008 to 2012); 30 municipal bike-sharing stations have been created; the employer community has embraced healthy vending; and more than $7 million of investment funding has been brought into the Omaha metro area. LWO is funded by the Robert Wood Johnson Foundation and the Centers for Disease Control and Prevention Communities Putting Prevention to Work and Community Transformation Grants. To read more about this innovative program, see this brief summary [link].

Health Leads

Health Leads, operated by lay resource specialists and college student volunteers, is a collaborative comprised of partner hospitals, health systems, community health centers, and Federally Qualified Health Centers (FQHCs) working together to integrate basic resources such as access to food, heat, and other necessities into health care delivery. Operating via clinical settings since 1996, this initiative enables providers to prescribe solutions to patients helping them manage their disease and lives. The impact of Health Leads is two-fold. The program expands clinics’ capacity to secure nonmedical resources for patients— in 2013, 92 percent of patients identified that Health Leads helped them secure at least one resource they needed to be healthy. Additionally, Health Leads is producing a pipeline of new leaders—in 2013, nearly 70 percent of Health Leads graduates entered jobs or graduate study in the fields of health or poverty. Health Leads sustainability model utilizes earned revenue, national and local philanthropy, and in-kind contributions from volunteers and health care partners to fund its operation. To read more about this innovative program, see this brief summary [link].

District of Columbia Healthy Communities Collaborative

DC Healthy Communities Collaborative—a collaborative of community health leaders and organizations—formed in 2012 to assess and address the community health needs in the Washington, D.C. area. The Collaborative works in four key areas identified as community health needs in the D.C. area: asthma, obesity, sexual health, and substance abuse/mental health. To date, the Collaborative has conducted a community health assessment identifying health needs within the D.C. area and produced a community health improvement plan with strategies to address the aforementioned health needs. D.C. Healthy Communities Collaborative is funded by member contributions. To read more about this innovative program, see this brief summary [link].

Dignity Health’s Community Health Investments

For more than 20 years, Dignity Health, a health care provider in multiple states, has been investing in the health of the communities it serves through community benefit programs and community economic initiatives, including grants and low-interest loans to nonprofits addressing community needs. Investments are targeted to populations with disproportionate unmet health needs as identified through the community health needs assessment and a Community Need Index developed by Dignity Health. Since 1990, Dignity Health has awarded more than $51 million in areas such as prevention, HIV/AIDS services, behavioral health services, and improving access to care. The Dignity Health Community Investment Program has had a total loan volume of $143 million, benefiting the community-based health programs of California, Nevada, and Arizona including: providing affordable housing for seniors; access to shelters for the homeless discharged from community hospitals; and healthy food projects. To read more about this innovative program, see this brief summary [link].

Dallas Information Exchange Portal

The Dallas Information Exchange Portal (IEP) is an electronic platform which enables health care providers, community based organizations, and social service agencies to share medical and social information via a secure network. Through patient-authorized, secure two-way exchange of information, IEP is improving care transitions and increasing coordination of care around both clinical and social issues like homelessness, hunger, and substance abuse. The ultimate goal of the program is not only to improve clinical outcomes and measures, but also generate significant cost savings to health systems. The initiative began in 2014 with a $12 million grant from the W.W. Caruth, Jr. Foundation at Communities Foundation of Texas. To read more about this innovative program, see this brief summary [link].

Cultivating Health for Success

Cultivating Health for Success (CHS) established in 2010, focuses on the inclusion of safe, affordable, and supportive housing to reduce unplanned care, improve adherence to recommended treatment, and improve health care cost and outcomes as well as quality of life for participants in greater Pittsburgh. CHS serves adults with one or more chronic illnesses and those with a history of at least one year of above average use of unplanned care, such as crisis services, Emergency Department visits, and the homeless. To deliver services, CHS partners with the Allegheny County Department of Human Services, Metro Family Practice, Community Human Services, UPMC for You, and the Community Care Behavioral Health Organization. Since CHS’s inception, per-member per-month (PMPM) medical costs have decreased 11.5 percent, the average PMPM for unplanned care has decreased by 19.2 percent, and the average prescription PMPM increased by 5.2 percent for participants with a meaningful tenure in the program. CHS is funded by UMPC for You contributions. To read more about this innovative program, see this brief summary [link].

Common Table Health Alliance: Backbone for the Healthy Shelby Partnership

The Common Table Health Alliance is a regional health improvement collaborative and an Aligning Forces for Quality Community. In 2011, the Shelby County Mayor, Memphis City Mayor, and the four major health systems engaged the Common Table Health Alliance as the backbone organization for the Healthy Shelby Partnership, which is one of the key pillars of Memphis Fast Forward, a broad-based collective impact initiative. Healthy Shelby connects social service agencies with the health care system to jointly address the social determinants of health. Common Table Health Alliance has implemented evidence-based and best practices, used social media, employed education programs, coordinated partner engagement, and is tracking 12 measures. Successful programs include a safe sleep campaign and a community hypertension registry. The goal is to improve the health rankings of Memphis and Shelby County. Healthy Shelby has received core funding from the Baptist Memorial Health Care, Methodist LeBonheur Healthcare, Region One Health and Saint Francis Hospital, city and county governments, and grants from the United Way and Medtronic. To read more about this innovative program, see this brief summary [link].